Privacy Policy

Privacy Policy (Effective January 1, 2024)

White Label Ensemble respects the privacy of our users and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise handle personal information from the users of our website, mobile applications, and other online products and services (collectively, our “Services”). Please read this Privacy Policy carefully.

Information We Collect

We only collect information that helps us provide and improve our Services. The types of information we may collect include:

● Personal Information: We collect personal information you choose to provide such as name, email address, phone number, billing and shipping addresses when you register for an account, place an order, or contact customer service.
● Transaction Data: We collect information related to your transactions through our Services such as purchase details, date and time, payment information, and other transaction details.
● Usage Data: We collect usage data about your interactions with our Services such as pages visited, products viewed, links clicked, and other actions taken through our Services.
● Device Information: We may collect information about the device and software you use to access our Services, including IP address, browser type, operating system version, and other unique device identifiers.
● Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing behaviour when you interact with our Services. This includes which pages you visit, links clicked, and other actions taken on our Services.

How We Use Information

We only use your personal information as needed for legitimate business interests and as described below:

● Account Registration: We use personal information to create and manage user accounts.
● Order Fulfilment: We use personal and transaction information to complete purchases, ship products, and provide related customer service.
● Personalization: We use usage data to tailor your experience on our Services and provide personalised content and product recommendations.
● Marketing Communications: With your consent, we may send you marketing emails, notifications about new products or services, and other promotional communications. You can opt out anytime.
● Security and Fraud Detection: We use information to protect the security of our Services, detect malicious activity, prevent online fraud, and enforce our Terms of Service.
● Analytics and Research: We use aggregated usage data and demographic information to better understand user needs and improve our Services.
● Legal Compliance: We may need to retain, disclose, and use your information to comply with applicable laws, lawful requests, and legal process.
● Aggregated or De-Identified Data: We may use information that has been aggregated or reasonably de-identified and is no longer reasonably associated with an identifiable user. This is not considered personal information and may be used and shared without restriction.

How We Share Information

We do not sell or rent your personal information to third parties. We only share it with service providers as needed to transact business on our behalf, under appropriate confidentiality agreements. We may share your information in the following cases:

● Service Providers: To assist with providing our Services we may share your information with service providers that perform services on our behalf like payment processing, order fulfilment, email marketing, web analytics, and customer service. These companies do not have the right to use data beyond what is necessary to assist us.
● Law Enforcement: We may disclose personal information if required to comply with laws, lawful requests, or legal process. This includes responding to requests from government agencies and regulatory bodies in Australia, New Zealand, and other countries where we operate.

Your Choices and Rights

You have certain rights and choices regarding your personal information. You can:

● Access or correct your personal data through your account settings.
● Delete your account and personal information by emailing us at [email protected]
● Restrict or object to certain data uses and sharing by adjusting your account settings or emailing us.
● Obtain a copy of your personal data in a structured, portable format by contacting us.
● Opt out of receiving promotional emails by following the unsubscribe link or changing your account settings.
● We do not discriminate based on your privacy choices.

Data Security and Retention

We implement administrative, technical, and physical safeguards to help protect your personal information. However, no system can be 100% secure, so we cannot guarantee elimination of all risks. We will retain your information for as long as your account is active, as needed to provide you the Services, or as permitted by applicable law.

Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If we learn we have collected personal information from a child without consent, we will take steps to delete it. If you believe we may have information about a child without parental consent, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, so please review it periodically. We will notify you of any significant changes.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: White Label Ensemble [email protected]