Shipping & Delivery

Shipping Information

We aim to get your order shipped and delivered to you as quickly and affordably as possible.
Please see below for details on our shipping methods, rates, and timelines.

Shipping Rates

We offer the following shipping options and rates for orders shipped within Australia:

● Standard Shipping – $15 Australia-wide. Takes 2-6 business days for metro delivery or 4-8 days to regional areas.
● Express Shipping – $20 for faster delivery in 1-4 business days.
● Free Express Shipping on orders over $250

Please contact us for personalised quotes and delivery estimates for international shipping.

Order Processing Time

Orders are carefully packaged and shipped directly from our studio within 3 – 4 business days of purchase. You will receive a shipment confirmation and tracking number once your order is on its way.

Shipping Carriers & Methods

We utilise Australia Post for all delivery logistics. Standard orders ship via Regular Parcel Post. Express orders ship via Priority Parcel Post for expedited delivery.

Tracking Your Order

You will receive a tracking number when your order ships so you can follow its progress. Please contact us if you have any difficulties locating your parcel.

Missing or Lost Packages

If tracking shows your order was delivered but you cannot locate it, please first check with neighbours and your local post office. If unable to find it, contact us within 7 days of shipping and we will investigate and resend your order if necessary.

We pride ourselves on quick fulfilment and delivery of your purchases. Please reach out to us if you have any other questions about shipping, processing times, or order tracking.

Returns & Refunds:

We want you to be fully satisfied with every purchase. If you need to return an item for any reason, please follow the guidelines below.

Return Policy

You may return unused prints in original condition within 30 days of delivery for a full refund. We unfortunately cannot accept returns after 30 days.

To Initiate A Return

To start a return, email us at [email protected] with your order number and reason for return. We will provide instructions and arrange collection of the item by Australia Post.

Return Shipping

You are responsible for return shipping costs. We recommend sending returns via Registered Post with tracking for security. Upon receiving and inspecting your return, we will issue a refund.

Refund Timelines

We aim to process refunds within 3-5 business days of the returned item arriving at our fulfilment centre. It may take 1-2 billing cycles for the credit to appear back on your statement.

Damaged/Defective Items

If you receive a damaged or defective item, notify us within 7 days of delivery with photos of the damage. We will arrange replacement or refund of the item.